TapPay - Common question

Common question

TapPay Account Related :

How to sign up ?
You can complete the sign-up at TapPay Portal
Can TapPay work without acquirer account ?
Before going production, you must obtain a acquirer account from one of our participating bank. If you don’t have an acquirer account yet, and want to apply through TapPay, please contact our customer service (Customer Service Tel:+886-2-2366-0080; E-mail:support@cherri.tech)
What if I already have an acquirer account from participating bank ?
You can use the existing acquirer account without applying for a new one. Please contact Customer Service (Customer Service Tel:+886-2-2366-0080; Email:support@cherri.tech). We need to make few changes to your acquirer account for TapPay system.
How long does it take to apply for an acquiring account ?
Approx. one month from Banks. Our 3rd party payment provider, NewebPay takes around one week.
What is the fee for acquirer account ?
Please contact Customer Service (Customer Service Tel:+886-2-2366-0080; Email:support@cherri.tech)
Why do I need an acquirer account for TapPay ?
We work with top acquiring banks and processors with a more seamless payment integration. Which bring your website or app a better purchase conversion rate.
Do you have sandbox mode for testing purpose ?
Yes, TapPay provides a complete sandbox environment for you to simulate transaction and development. As the development is completed, make sure to turn into production mode to start accepting payments.
Is sandbox environment free?
Yes, it’s totally free. We won’t charge you before you go live.
How to sign a contract ?
Please contact Customer Service (Customer Service Tel:+886-2-2366-0080; Email:support@cherri.tech).<br>Please note, making test payment on sandbox mode does not require contract with TapPay. But make sure a fully conduct contract before going live.
Any banks support instal payments ?
We work with Taishin, Cathay Bank, NCCC, E.SUN and NewebPay to process instalment.
Ｗhat is the rate for instal payments ?
You will negotiate with the banks for that!
Do you accept foreign cards ?
Yes, we do.
How to go to Production mode ?
Before accepting real payment in production mode, complete the follow steps:
1. Obtain a acquirer account and complete the management setting page at TapPay Portal. (Merchant -> Production)
2. Make at least one mock transaction in SANDBOX mode.
3. Bind your server IP address for PRODUCTION mode. (System setting -> Environment -> Production -> Backend APIs Allowed IP)
4. Conduct contract between TapPay and you.
You can work the above four things at the same time. After completion of four things, please click on ‘Submit for review’ at TapPay Portal. Our customer service will get back to you within 24 hours.
Do you support Shopify integration ?
Yes, please contact the TapPay support team to set up the TapPay payment function. You can send Email to support@cherri.tech or call +886-2-2366-0080
Do you support Shopline integration ?
Yes, please told your Shopline contact that you want to use TapPay for your payment option.

Technical Integration Related:

Foreign currency and foreign cards
You must submit the amount in NTD in PAY BY PRIME API, but you can show any the amount in any currency to your customers.
How to implement recurring payments?
Please save card_key and card_token which you will get in the API response from TapPay. With these parameters, you can call Pay by Card Token API to handle recurring transaction on every fixed date or period you set in your system with fixed amount. Please note that the acquiring account you use for the recurring transaction should turn off 3D and CCV verification. For more information, please check Pay by Prime API, Pay by Card Token API or Bind Card API
Where’s the APP KEY?
Go to Application at TapPay Portal.
Do you support 3D Secure ?
Yes, we do.
Can I store cards’ CCV ?
No, CCV is only for card verification. No one can store the CCV Value legally.
Can I call refund API ?
Yes, Check out our technical document: Refund API
Can I call get records API ?
Yes, Check out our technical document: Record API

	Description	Support Authentication Acquiring Bank	Support Authorization Acquiring Bank	Support Issuer	Remarks
online insurance	Using the same merchant id to do authentication and authorization	National Credit Card Center of R.O.C.	National Credit Card Center of R.O.C.	All issuers
Taishin Bank	Taishin Bank	All issuers
E.SUN BANK	E.SUN BANK	On-us card
offline insurance	Authentication：National Credit Card Center of R.O.C. Authorization：All the banks supported by TapPay	National Credit Card Center of R.O.C.	All the banks supported by TapPay	All	Need to apply a merchant id to National Credit Card Center of R.O.C. for authentication only

Operating Related

Can make a refund at TapPay portal ?
Yes, both Portal and Backend API support refund execution.
Can I make a partial refund ?
Yes, both partial refund and full amount refund is available.
Can I set permissions for different employees ?
Yes,TapPay Portal supports multiple permission settings, please go to TapPay Portal -> People.
Each bank capture / refund time
Please refer to
Each Bank Capture Time
Each Bank Auth Reversal Time
Each Bank Refund Time
How to get the exact status for 3D or Wallet Pending Transaction?
The following are the main reasons that cause the status of the 3D-transaction become "pending": customer didn’t finish the verification, customer improper operation or abnormal connection between TapPay and acquirer. Thus, 10-20 minutes after the order is established and remains pending, TapPay will check the status with the bank utmost two times for each transaction.
While getting the status “Authorized SUCCESS” from the bank, TapPay will update the status on the portal and send Backend Notify to the merchant. Otherwise, we will stop checking with the bank and the status will remain pending on the portal